Refund policy

Kindly refer to the Terms of Service for complete details, specific details have been taken from the Terms of Service. 

4.1 Personalized Products

Because personalized, customized, and made-to-order Products are produced specifically according to customer requirements, such Products may not be eligible for return, refund, or exchange solely due to:

  • Change of mind;
  • Personal preference;
  • Incorrect information supplied by the customer;
  • Incorrect spelling supplied or approved by the customer;
  • Customer dissatisfaction with a design previously approved by the customer; or
  • Reasonable variations in colour, texture, grain, finish, dimensions, or appearance resulting from materials or manufacturing processes.

This does not affect remedies available under applicable law for Products that are genuinely defective, materially damaged before delivery, materially different from the confirmed order, or incorrectly personalized due to an error attributable to LawyerMart.

4.2 Reporting a Damaged, Defective, or Incorrect Product

Customers should report any alleged damaged, defective, or incorrect Product within 1 day(s) of delivery.

Customers may be requested to provide:

  • Order number;
  • Photographs of the Product;
  • Photographs of the packaging;
  • A video demonstrating the alleged defect where reasonably necessary;
  • A description of the issue; and
  • Any other information reasonably required to assess the claim.

Customers should retain the Product and, where reasonably possible, the original packaging until the claim has been assessed.

Failure to provide requested information may affect our ability to verify a claim but shall not extinguish any statutory right that cannot lawfully be waived.

4.3 Remedies for Verified Defects

Where LawyerMart verifies that a Product is defective, materially damaged, incorrect, or materially inconsistent with the confirmed order, LawyerMart may, as appropriate and subject to applicable law:

  1. Repair the affected Product;
  2. Replace the affected Product or component;
  3. Correct the personalization;
  4. Provide a replacement Product; or
  5. Provide a refund where repair, correction, or replacement is unavailable, impractical, or otherwise required under applicable law.

The appropriate remedy will depend on the nature of the Product, nature and extent of the defect, availability of replacement Products or components, and applicable legal requirements.

4.4 Normal Wear and Tear

Damage resulting from normal wear and tear shall not, by itself, constitute a manufacturing defect.

This may include:

  • Scratches arising through ordinary use;
  • Fading over time;
  • Natural discolouration;
  • Wear of printed, engraved, embroidered, or finished surfaces;
  • Battery capacity degradation over time;
  • Natural deterioration of materials;
  • Damage resulting from environmental exposure; or
  • Other deterioration caused by ordinary ageing and use of the Product.

5. PRODUCT WARRANTY POLICY

Unless a specific Product page expressly provides a separate written commercial warranty, no additional commercial warranty is provided beyond remedies required under applicable law and the remedies expressly stated in these policies.

Where a Product-specific warranty is expressly offered, such warranty shall apply only for the period and under the conditions stated on the relevant Product page or accompanying warranty documentation.

To the extent permitted by applicable law, warranty or replacement coverage may not apply to damage caused by:

  • Misuse;
  • Accidents;
  • Negligence;
  • Improper storage;
  • Improper installation;
  • Unauthorized modification;
  • Unauthorized repair;
  • Use contrary to supplied instructions or warnings;
  • Normal wear and tear;
  • Water or moisture exposure where the Product is not represented as waterproof or water-resistant;
  • Excessive heat;
  • Fire;
  • Electrical surges or fluctuations;
  • Physical impact;
  • Crushing or puncturing;
  • Use of incompatible chargers, adapters, cables, batteries, or power sources; or
  • Other external causes unrelated to an inherent Product defect.

Nothing contained in this Policy limits any statutory right that cannot lawfully be excluded or restricted.